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We are happy to answer any questions you may have!   Below are some questions that frequently come up, but please contact us if you have any other questions or concerns!  We also have a chat feature!

  • How much is the deposit for a puppy reservation?
    There is a $200 non-refundable deposit for a reservation. The balance will be due in cash when you come to pick up your puppy. As explained in the Puppy Contract, if the color or sex of your desired puppy is not available or you pass on available puppies for your pick you can move the next available litter.
  • How do I go about reserving or purchasing a puppy from Mule Mountain Doodles?
    We ask that prospective puppy owners complete our Puppy Application and email that to us. Once approved we will then send you our Puppy Contract outlining our policies and health guarantee. If you decide to move forward, once you have sent back the signed contract, you can send along a deposit to secure a spot to get your forever pup!
  • How and when do I get to pick out my puppy?
    Pick order is determined by the order of the deposits received. As puppies change so much week to week, we wait until the six week before pick day is set and after aptitude testing. We will contact you and set up an appointment for you to pick out your puppy either in person or through video/texting. We will continue to update our Facebook and Instagram pages with pictures and videos of the puppies as they grow up. So if you do not follow please do! We will be happy to answer any questions to help you pick the right puppy for your needs.
  • Can my puppy be shipped?
    Yes, your puppy can be shipped. This can be done through ground shipping or air shipping. However, the buyer is responsible for acquiring transportation. A. For air transport: Your puppy may be flown in cabin only. B. For ground transport: they must be licensed and insured. Depending on how far we may be able to delivery the puppy to you or meet.
  • What if I have last pick?
    Don't worry if you have "last" pick. We've found that most people usually end up with one of their favorites even if they get the last puppy of the litter. We can tell you from experience that the last puppy is just as special, if not in some cases, an even better pick for your family than the first picked puppy.
  • Is there a health guarantee for my puppy?
    Yes. We have a 2 year congenital health guarantee. Puppies are guaranteed to be healthy when they leave our home. We offer 30 days of free Trupanion puppy insurance. For your health guarantee to be valid, your puppy needs to see a veterinarian within 72 hours of pickup for a health check. Additional information about our health guarantee is included in our Puppy Contract.
  • Will my puppy have a microchip for identification?
    Yes, your puppy will come home with their microchip for identification and all of their information will be found inside the booklet you receive when you pick up your puppy. Refer to the Puppy Contract for further information.
  • What vaccinations and veterinarian care will my puppy have?
    They receive deworming at four and six weeks as needed and their first vaccinations for parainfluenza, parvo virus, and distemper at 7.5 weeks ). You will receive a copy of the health record when you pick up your puppy. A. We do not dock the tails of our puppies or remove front dew claws.
  • How will my puppy be trained before I come to pick them up?
    We start potty training your puppy at four weeks old. We teach them bite inhibition, basic manners, how to sit, and how to walk on a leash. We also use We utilize Puppy Culture as well as other socialization protocols to train your puppy on socialization and how to be brave and well-rounded. We preform ENS to strengthen their immune system and help them handle stress. You can find more information on ENS and Puppy Culture on our Puppy Training page.
  • When will my puppy be ready to come home?
    Puppies can be picked up between eight and nine weeks. Puppies learn valuable lessons about dog behavior by staying with the mom and littermates up to that time. If the puppy stays longer than nine weeks, additional charges may be incurred for vaccinations and care.
  • What should I bring when I come to pick up my puppy?
    A small crate or carrier will work best to keep your puppy safe while traveling. Your puppy will feel more secure in a small space with familiar objects. We will send along a blanket with the scent of Mom and the puppies. Don't forget a pee pad to bring so that your puppy can go on something clean as an extra precaution as your puppy does not have all of their shots yet. Have some paper towels, rags, baby wipes, and trash bags available for cleanup just in case!
  • What size crate will my puppy need?
    We encourage getting the largest crate for your puppy that comes with a divider, this way, you can gradually allow your puppy more space as they grow. Also, this saves you money as you don't find yourself buying a new crate every time your puppy grows out of their old one.
  • How can I keep my puppy comfortable while traveling and adjusting to their new surroundings?
    Puppies can get motion sickness so we avoid feeding them right before travel. Small "snacks" of food spaced out over the trip is better than gulping down a big meal. we will send a few chews with you to give the puppy something to chew on. If driving, expect to stop every hour for a potty break and stretch. If the puppy seems scared or overwhelmed while in their crate, it is okay to get them out and hold them to comfort them. A. Puppies may shiver or shake if they get cold or stressed. Keep the puppy warm while traveling and while they adjust to a new environment or climate. Let them play, but avoid too much excitement or overstimulation and let them sleep undisturbed.
  • What type of food, how much, and how often should I feed my puppy?"
    We start our puppies on Purina Pro Plan- Puppy Chow. When you pick up your puppy, they get one-third cup, three times daily. It’s best to keep the puppy on this food for a week or two until they has adjusted to his new surroundings. If you decide to switch to another food, do it gradually. For the first couple days, mix 1/4 new food with 3/4 old; next, mix half and half; then 3/4 to 1/4. Follow the package directions for amounts as they grow. We will provide a starter pack of food for your puppy that you can begin to mix with your own. Make sure the puppy has access to water at all times, especially in summer.
  • How should I care for my puppy while adjusting to their new home?
    Keep your puppy warm while adjusting to their new home and possibly cooler climate. Sometimes puppies may shiver or shake if they get cold or become anxious for any reason. Calmly reassure the puppy and allow them to rest or sleep undisturbed. We provide a blanket with Mom and littermates smell to help them accumulate. Make sure to keep any children or other animals away while your puppy becomes accustomed to their new environment. Let them play at will, but avoid too much excitement or overstimulation. Puppies can get digestive upsets from the stress of leaving the litter or changing food. We supply a starter pack of food the puppy has grown up on so you can mix their food with your preferred dog food brand to reduce upset stomachs. If your puppy gets diarrhea, small amounts of cooked chicken and rice should get them back to normal in a day or two. Of course, you should call your vet or ask us questions if it continues or if any other symptoms develop.
  • How should I train my puppy?
    We recommend puppy obedience training in a group setting after necessary vaccinations. It’s easier to teach your puppy good manners in the beginning than to break bad habits later. Participating in a class helps with the puppy’s socialization with other dogs and other people. We also recommend using a pet training clicker when teaching your puppy and offer lots of treats and encouragement for even the smallest accomplishments. Remember, your puppy is just like a child and will get frustrated or bored before a ten-minute mark so do not overstimulate your puppy and try training them in small increments for the best results. This will keep your puppy excited and ready to learn. Baxter and Bella also has an online training program that you can when your puppy is still too young to be around other dogs or does not have their complete collection of shots. Contact us if you would like to learn more! You can find more information on our Puppy Training page.
  • How much should my puppy exercise?
    Puppies are like babies. They need mental and physical stimulation as well as training to become the best versions of themselves. They need a structured environment and frequent naps in their crate undisturbed. If your puppy is nipping or playing rough he is likely overstimulated or over tired. Please limit time spent on slick surfaces while bones are developing. It can cause environmental laxity or dysplasia. Same with jumping on and off furniture, etc. If you jog or run- please do not run your puppy until he is a year old so his joints and ligaments can develop. Walks are fine, shirt jogs- but please be mindful.
  • Should I have my puppy spayed/neutered and when should it be done?
    Inside the Puppy Contract, you will find that you must get your puppy spayed or neutered by their second birthday unless breeding rights have been discussed and agreed upon in writing. Refer to the contract for more information.
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